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Autogrill Sustainability Report 2013
The Group's mission is to offer travelers a quality service including catering and entertainment.
CEO’s letter
In the near future our points of sale will be rolling out commercial formats widely different in design, types of products and service.
Dear Stakeholders,
As a result of the demerger we are now totally focussed on the Food & Beverage business and have defined our growth strategy along three lines: renewal of the offering, expansion into new geographies and repositioning of business channels. With respect to the renewal of the offering, we are concentrating on the design of new commercial concepts

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Highlights
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54,898
Group
employees
-3,74%
reduction in energy
consuption
17
LEED certified
points of sale
worldwide
61%
women
90% of the Group employees
have a permanent employment contract*

*Excluding North America and the Pacific
Environmental Certifications ISO 14001, EMAS, BBC, HQE
3 milion Donation of food and meals
53,600 customer satisfaction interviews

A People

Taking care to generate value, this is the key concept of any strategic relation aimed at managing and enhancing people.

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A Product

Over 250 brands, both proprietary and licensed. The assortment of brands managed as they enable the Group to be present in 30 countries worldwide, with different and innovative solutions meeting the needs of increasingly demanding and varied customers.

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A Planet

Consuming less energy is a key objective in the battle for environmental sustainability, along with scientific innovation, technological research and people’s engagement and commitment.

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Focus

The factory of concepts

To Autogrill the "Factory of Concepts" means the combination of trend analyses that emerge from the markets with the in-depth knowledge of the requests derived from consumers, landlords and brand partners in order to design innovative concepts that match our customers' tastes and satisfy travelers through a mix of design, offering and services provided in the different channels in which the Group operates.

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Sustainable stores

To Autogrill, the commitment towards the environment translates into ongoing research on cutting edge technologies and innovative solutions, that can substantially reduce the use of traditional energy sources. Villoresi Est is the Group's international best practice flagship for sustainable innovation

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