Group's social data

Type of contract Full time/Part time

2013North America
and Pacific Area
EuropeTotal
 WomenMenWomenMenWomenMen
Full time 13,276 9,978 5,214 4,919 18,490 14,897
% 67% 72% 39% 64% 55% 69%
Part time 6,553 3,866 8.311 2,781 14,864 6.647
% 33% 28% 61% 36% 45% 31%
Subtotale 19,829 13,44 13,525 7,700 33,354 21,544
% 59% 41% 64% 36% 61% 39%
TOTALE 33,673 21,225 54,898

 North America
and Pacific Area 
Europe Total
2012WomenMenWomenMenWomenMen
Full time 13,840 10,211 5,619 5,196 19,459 15,407
% 68% 73% 41% 66% 57% 70%
Part time 6,628 3,791 8,245 2,688 14,873 6,479
% 32% 27% 59% 34% 43% 30%
Subtotale 20,468 14,002 13,864 7,884 34,332 21,886
% 59% 41% 64% 36% 61% 39%
TOTALE 34,470 21,748 56,218

2011North America
and Pacific Area
EuropeTotal
  Women Men Women Men Women Men
Full time 13,889 9,882 5,893 5,387 19,782 15,269
% 69% 73% 41% 67% 57% 71%
Part time 6,210 3,664 8,516 2,597 14,726 6,261
% 31% 27% 59% 33% 43% 29%
Subtotale 20,099 13,546 14,409 7,984 34,508 21,530
% 60% 40% 64% 36% 62% 38%
TOTALE 33,645 22,393 56,038

Type of contract - Europe Temporary/permanent contract

 201320122011
 WomenMenWomenMenWomenMen
Temporary contract 1,257 831 1,188 813 1,516 1,043
% 9% 11% 9% 10% 11% 13%
Permanent contract 12,268 6,869 12,676 7,071 12,893 6,941
% 91% 89% 91% 90% 89% 87%
Subtotal 13,525 7,700 13,864 7,884 14,409 7,984
TOTAL 21,225 21,748 22,393

Note: North America and the Pacific are not included in the perimeter because collaborators in this area are classified pursuant to the currently applicable legislation (“At-will employment”), and therefore it was not possible to classify them based on the two types of contracts used at the European level. This legislation envisages that both parties may terminate the labor contract at any time without any liability. 

Women

 2013 2012 2011 
 WomenMenWomenMenWomenMen
North America
and Pacific Area
19.829 13.844 20.468 14.002 20.099 13.546
% 59% 41% 59% 41% 60% 40%
Europe 13.525 7,700 13.864 7.884 14.409 7.984
% 64% 36% 64% 36% 64% 36%
TOTAL 33.354 21.544 34.332 21.886 34.508 21.530
  61% 39% 61% 39% 62% 38%

Organizational levels

2013North America
and Pacific Area
EuropeTotal
HeadquartersWomenMenWomenMenWomenMen
Top Manager 54 36% 94 64% 17 15% 93 85% 71 28% 187 72%
Senior Manager 78 45% 96 55% 33 37% 55 63% 111 42% 151 58%
Manager 114 58% 81 42% 61 35% 112 65% 175 48% 193 52%
White collars 138 46% 164 54% 285 64% 160 36% 423 57% 324 43%
Subtotal headquarter 384 47% 435 53% 396 49% 420 51% 780 48% 855 52%
TOTAL HEADQUARTERS  819 816 1.635

NETWORKWomenMenWomenMenWomenMen
Area Manager 36 26% 100 74% 4 11% 34 89% 40 23% 134 77%
Store managers 528 44% 677 56% 138 35% 253 65% 666 42% 930 58%
Managers 196 43% 262 57% 319 38% 519 62% 515 40% 781 60%
Heads of Service 782 47% 894 53% 1,519 62% 937 38% 2,301 56% 1,831 44%
Multi-service collaborators 17,902 61% 11,477 39% 11,149 67% 5,537 33% 29,051 63% 17,014 37%
Subtotal network 19,444 59% 13,410 41% 13,129 64% 7,280 36% 32,573 61% 20,690 39%
TOTAL NETWORK 32,854 20,409 53,263
TOTAL 33,673 21,225 54,898

Accidents - Europe

Type of accidents20132012
Cutting 137 155
Fractures 9 11
Burns 40 49
Collisions and contusions 235 259
Distortions and sprains 168 163
Other 46 44
TOTAL 635 681
  -7% -22%
Accidents in progress 224 213

Accident indicators20132012
Frequency index 28,63 29,19
(n. of accidents x 1,000,000/hours worked) -2% -13%
Severity index 0.70 0,70
(n. of days lost due to accident x 1,000/hours worked) 0,57% 16%

Breakdown by age

 North America
and Pacific Area
EuropeTotal
2013WomenMen%WomenMen%WomenMen%
16/17-20* 2,996 2,115 15% 458 357 4% 3,454 2,472 11%
21-30  6,571 4,552 33% 3,088 2,097 24% 9,659 6,649 30%
31-40  3,514 2,441 18% 4,411 1,984 30% 7,925 4,425 22%
41-50  3,119 2,146 16% 3,555 1,888 26% 6,674 4,034 20%
<50  3,629 2,590 18% 2,010 1,377 16% 5,639 3,967 17%
Subtotal 19,829 13,844   13,522 7,703   33,351 21,547  
TOTAL   33,673     21,225     54,898  
                   
2012 Women Men % Women Men % Women Men %
16/17-20 * 3,230 2,090 15% 440 381 4% 3,670 2,471 11%
21-30  6,633 4,473 32% 3,409 2,231 26% 10,042 6,704 30%
31-40  3,557 2,539 18% 4,662 2,021 31% 8,219 4,560 23%
41-50  3,338 2,244 16% 3,559 1,961 25% 6,897 4,205 20%
<50  3,710 2,656 18% 1,798 1,286 14% 5,508 3,942 17%
Subtotal 20,468 14,002   13,868 7,880   34,336 21,882  
TOTAL   34,470     21,748     56,218  

Breakdown by nationality - Europe

2013WomenMen 
EU countries 10.203 5.459 88%
Extra-EU countries 625 320 5%
Centre, Latin America 210 103 2%
Africa 252 344 3%
Asia 157 159 2%
Other 31 19 0,3%
Subtotal 11.478 6.404  
TOTAL 17.882  

2012*  Women  Men  
EU countries   10,537  5,606   87%
Extra-EU countries   628 318 5%
Centre, Latin Americ    214  102  2% 
Africa   382 435  4%
Asia   191  164   2% 
Other  12  13   0.1%
Subtotal      11,964  6,638   
TOTAL  18,602 

 2011  Women Men  
EU countries      11,290  5,885 88% 
Extra-EU countries 681 330 5%
Centre, Latin America   252   106 2% 
Africa   296 360 3%
Asia  161  163    2%
Other   46    27 0.4% 
Subtotal      12,726    6,871  
TOTAL   19,597

Breakdown by ethnic orgin - United States

2013WomenMen 
American-European natives 5.150 3.675 35%
American-African natives 4.677 2.928 30%
American-Indian natives and Alaska natives 96 59 1%
Hispanic 2.908 2.242 21%
Asian 1.800 1.249 12%
Hawaiian natives and natives of the Pacific islands 163 73 1%
Other 7 3 0,04%
Subtotal 14.801 10.229  
TOTAL 25.030  

2012WomenMen 
American-European natives 5,679 4,036 36%
American-African natives 5,103 3,030 30%
American-Indian natives and Alaska natives 104 57 1%
Hispanic 3,003 2,253 20%
Asian 1,911 1,307 12%
Hawaiian natives and natives of the Pacific islands 175 75 1%
Other 18 15 0,10%
Subtotal 15,993 10,773  
TOTAL 26,766    

2011WomenMen 
American-European natives 5,601 3,812 36%
American-African natives 4,732 2,811 29%
American-Indian natives and Alaska natives 66 54 0%
Hispanic 3,091 2,288 21%
Asian 1,963 1,367 13%
Hawaiian natives and natives of the Pacific islands 155 69 1%
Subtotal 15,608 10,401  
TOTAL 26,009   

Trade union presence index

(% collaborators adhering to trade unions) 

   Italy North America
 2013 49%  44% 
 2012   45%   49% 
 2011   43%   46% 

Training Europe

Perimeter: Belgium, Denmark, France, Italy, the Netherlands, Slovenia, Spain and Switzerland 87% of the Total Collaborators Europe

 20132012
 OreCosti (€)OreCosti (€)
In store training and education 32,663 627,740 81,244 1,873,062
Technical professional training 3,699 118,701 3,972 105,361
Managerial training 20,567 1,275,028 21,176 808.315
Hygiene, health and safety in the work place 65,622 1,495,717 70,520 1.780.996
Language 4,717 158,911 3,504 143,112
Other 2,033 227,930 3,236 124,211
TOTAL 129,301 3,904,027 183.652 4.835.057
% training costs covered by subsidies   8%   13%
Nr. of collaborators in the indicated perimeter   18,397   19.163
Training days per capita   1.03   1.54

Donations

2013Direct contributionIndirect contributionContribution in kind and servicesTotal
North America and Pacific Area 286,529 192,844 2,763,379 3,242,751
Europe 66,667 5,260 438,700 510,626
TOTAL 353,195 198,103 3,202,078 3,753,377

2012Direct contributionIndirect contribution Contribution in kind and servicesTotal 
North America and the Pacific 244,504 495,659 1,400,787 2,140,951
Europe 20,750 18,696 283,800 323,247
TOTAL 265,254 514,355 1,684,588 2,464,197

2011Direct contributionIndirect contribution Contribution in kind and servicesTotal
North America and the Pacific 144,656 896,898 343,254 1,384,808
Europe 50,383 45,793 333,393 429,569
TOTAL 195,039 942,691 676,647 1,814,377