Autogrill Group’s ongoing commitment to ensuring the health and safety of all its employees is based on prevention, technology, training and daily monitoring.
For this reason the Group has established specific Health and Safety Committees in all the countries in which it operates (based on the relevant policies), composed of worker representatives, management and trade unions, to periodically monitor compliance with the relevant applicable laws. The Committees carry out training activities, analyze any issue identified in relation to health and safety and develop the most suitable solutions to eliminate or, when it is not possible, mitigate risks regarding the occurrence of accidents.
The Group ensures the highest safety standards, in the first place through the implementation of organizational and managerial measures (the steady update of policies and procedures in the matter), but also through technical actions, use of state-of-the-art technology, individual protective devices and training.
In order to ensure that the activities currently in place continue to be effective, a monitoring system was launched measuring volumes and types of accidents, used by the key countries in which the Group operates. In this way, it will be possible to share competences and initiatives in the matter of health and safety in the workplace. Given its unwavering focus on ongoing improvement in the matter of health and safety in the workplace, the Group has posted a remarkable reduction in the number of accidents in the last three years.
With a view to protecting employee health and safety, in 2013 a medical assistance service coordinated by more than 20 physicians conducted 4,520 clinical visits in Italy on behalf of the Group, 478 visits on behalf of Autogrill Spain and 767 in Belgium. In Italy, eye examinations were provided to operators at terminals.
In Italy, the management systems envisaged by the Policy and integrated in the Company’s Integrated Management System are governed by Italian Legislative Decree No. 81/08 and subsequent amendments and through standard SA8000 and the UNI-INAIL guidelines which guarantee healthy, safe and ethical working conditions. Also in Italy, the Health & Safety Committee meets four times a year to periodically monitor accident trends, health surveillance and vocational illnesses, analyze the relevant causes and severity levels and evaluate the correlated risks. A great deal of attention is also dedicated to the monitoring of specific indicators indirectly correlated to the number of accidents.
This, in fact, contributes to providing a preventive overview of events (like, for instance, information relative to structures, training, etc.).
The same issues are dealt with in meetings with the Supervisory Body. The report required by Italian Legislative Decree No. 81/08 on safety in the workplace is periodically submitted to the attention of the Board of Directors. Starting from these analyses and monitoring activities, corrective actions are developed to mitigate the risks identified, with measures that range from the revision of production processes to the adoption of new accident prevention tools and specific training programs.
In the United States, the Policy on Health, Safety and Risk Management provides all collaborators with all the necessary principles to comply with for their safety at work. Safety Teams are specifically established at the store level, comprising members of management and the operating staff. Their task is to map, through specifically designed audits, the most frequent causes leading to the occurrence of accidents and subsequently suggest the adoption of equipment and individual protection items, update the existing procedures and develop ad hoc training programs. Posters dedicated to issues related to health and safety are sent to all stores on a monthly basis. These refer, for instance, to cleaning procedures, the correct use of safety devices, chemical products, how to deal with emergencies, etc... In addition, a 24/7 medical assistance service is available to employees to provide first aid in case of an accident. The primary objective of this program is to help people manage situations regarding health in the workplace.
Frequently, Autogrill Group safety policies rely on significant collaborations. Autogrill France has been collaborating with Caisse Nationale d’Assurance Maladie des Travailleurs Salariés (CNAM–TS) for years in the Ergos project.
Ergos was developed to better identify accidents, analyze them in order to reduce their number. It is based on a listening approach towards employees and is supported by a network of Ergos managers available in each store, organizing advisory sessions with collaborators. This is an innovative approach that includes the participation of each individual collaborator, which lies at the core of professional risk valuation in the workplace and the involvement of operations and support services for the implementation of concrete preventive actions.
Autogrill Spain also increased the number of its Health and Safety Committees from two to six.
Lastly, two projects were launched in collaboration with Mutua Universal (a mutual aid society specializing in accidents in the workplace and professional illnesses). The first project refers to road safety and the second concentrates on muscular-skeletal disorders and is expected to provide guidelines in the matter of ergonomics to the benefit of the entire company population. In 2013, all employees were invited to fill out a questionnaire on their working activities and any muscular-skeletal disorder symptoms.
The responses to the questionnaire along with direct observation in the stores enabled the Company to draft a list of exercises that employees can perform before starting to work. The importance of these exercises was corroborated by the presence of physiotherapists during the training sessions, through the circulation of posters and leaflets and Aconnect. The focus on the real needs of employees, also from the point of view of their health and safety, combines with the expectation of targeting a reduction in the number of accidents due to muscular-skeletal disorders in the organization.